NexDirectory Refund Policy and Billing Terms

Legal

Clear information in plain language.

How refund requests are assessed, what information to provide and where third-party charges sit outside a NexDirectory purchase.

The refund window and eligibility shown with your package and purchase apply to that transaction.

Retain the order reference, package name, purchase date and the email address used for the transaction.

Describe what did not work, the tested versions and troubleshooting performed without sharing passwords or secret keys.

Policy in practice

Review the receipt and checkout terms as soon as possible so you know the deadline and eligibility conditions.

Use the purchase support route with the order reference, package and concise reason for the request.

Before removing software, back up the site and retain records needed to investigate compatibility or billing.

Questions

Which refund window applies?

Use the window and eligibility terms shown at checkout and on the receipt for your transaction.

Should I send payment credentials?

No. Provide only the order reference and the minimum information requested through the recognised support route.

Do third-party service charges qualify?

Charges from external providers are governed by those providers and are not treated as NexDirectory package payments.

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