Skip to content
Support

NexDirectory support policy

Get help with current NexDirectory releases, installation, configuration and reproducible product issues.

A support team calmly reviewing content together
Calm operations Moderation, safety and support
Support

Get useful support with the right context.

Get help with current NexDirectory releases, installation, configuration and reproducible product issues.

How it works

Turn this overview into a practical plan.

Start with use a current release

Check the changelog and compatibility guidance before asking for help with an older WordPress, PHP or NexDirectory version.

Then review send a useful report

Include reproducible steps and safe diagnostics without passwords, private keys or unnecessary personal data.

Complete the plan with check third-party services separately

Hosting, payments, maps, email, AI and theme providers control their own availability, accounts and service terms.

Questions

Common questions.

What does NexDirectory support policy cover?

Get help with current NexDirectory releases, installation, configuration and reproducible product issues.

How do Free and Pro differ?

Free covers unlimited basic publishing, discovery and day-to-day management. Pro adds advanced fields and filters, automation, commercial workflows, reporting and agency-scale controls.

Can one installation use all four profiles simultaneously?

No. Choose one active profile for each WordPress installation, then follow the relevant solution and feature guidance.