Refund Policy

Refund requests and download questions.

14-day refund window

If you purchased NexDirectory and need a refund, contact us within 14 days of the original purchase date with your order details.

Before requesting a refund, we recommend reviewing the support docs and the release details on the download page to confirm the package and installation requirements.

How to request help

Email hello@nexdirectory.com or use the contact page. Please include your order information, the site URL involved, and a short description of the issue.

Refund review times can vary depending on the information provided and whether we need to verify the order.